We request that you try to book your appointments on-line when possible.  We will try our best to have your appointment booked with your usual physician, but if we are unable to accommodate your booking, another physician will happily see you to address any of your health concerns. 

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All appointments require 24 hour notification to cancel.  This policy applies to same day and urgent appointments as well.  If you do not do cancel within this time, you will be charged $40 for a missed regular appointment and $80 for longer appointments.  If you have any questions regarding this policy, please don't hesitate to ask our friendly Medical Office Staff. 

At Full Circle Family Practice we offer same day appointments for urgent health concerns.  These appointment can be booked online or you can call our clinic to talk to one of our Medical Office Staff. These appointments open up ONLY within 24 hours of their start time. 

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If you feel that you have an emergent concern that cannot be addressed within 24 hours, please visit the E.R. Department at the nearest hospital or call 911. 

At Full Circle Family Practice we adhere to the Provincial and Federal COVID-19 regulations and practice guidelines, including social distancing and masking in indoor clinic settings.

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DO NOT ENTER THE OFFICE IF YOU HAVE INFECTIOUS SYMPTOMS OR HAVE CONCERNS ABOUT COVID-19 EXPOSURE.

 

Please online book a new phone call appointment if you have any infectious symptoms: fever, cough, chills, runny nose, extreme fatigue, muscle aches, diarrhea, vomiting, etc.  Your Physician will be able to discuss what steps you need to take to ensure your health and safety. 

 

If you cannot wait for a phone call appointment and are extremely unwell, please go to the Emergency Department at the nearest hospital or call 911. 

The Physician On Call is there to answer your calls concerning urgent patient questions. They are also the physician who is currently attending to Full Circle Family Practice patients at the hospital. This physician cares for all of our admitted maternity patients and will be present during those patient's labour and delivery.  

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Due to the unpredictable and urgent nature of labour and delivery and hospital patient care, please allow up to two hours for a return call. Our Physician On Call is on shift for 12 or 24 hours at the hospital dealing with urgent or emergent health concerns and should only be contacted for emergencies or urgent health questions.  

 

If you feel you have an emergent health concern proceed to the Emergency Room or Labour and Delivery at your nearest hospital, or call 911. 

Even if a BC resident is insured under the Medical Services Plan (MSP) and/or other affiliated medical plans (i.e. Blue Cross, Sun Life, etc.), not all services provided by a doctor are covered. These services are considered not medically required and are billed directly to the patient. Patients are encouraged to speak with their doctor regarding the fee(s) for the non-MSP-insured service requested and if needed, to work out a payment plan.

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For further information, please refer to the B.C. Government MSP Benefits page.